Bonfe’s Customer Commitment

Bonfe’s Customer Commitment covers everything from heating and air conditioning services to plumbing, electrical and appliance repair. If you buy an air conditioner, furnace or faucet from Bonfe, we guarantee it for as long as you live in your house. If there’s any problem after installation, simply give us a call and consider it done! You can trust our experienced home service experts to get the job done right the first time. It’ll also be done on-time and with superior service. We stand behind our products and service. Below are our promises to you.

3 Key Promises:

  1. We are available 24 hours a day, 7 days a week
  2. You can always TALK to an on call manager
  3. Your air conditioner and furnace is guaranteed for Life as long as you live in your home!

Quick Heat Response Guarantee - If we don't provide temporary heat to your home within 4 hours of receiving your call, we will give you $100 off your repair.

Heat Exchanger Guarantee - If Bonfe advises you of a crack in your heat exchanger and you solicit another opinion from a competing heating and cooling company, Bonfe will cover all service call fees and give you a $100 if proven to be incorrect about the condition of the heat exchanger.

Rest Assured Response - If you call us by noon and we don't arrive at your home by 8 PM, we will put you up in a nice hotel to ensure a cool, comfortable night's sleep.

Bonfe Select Equipment Guarantee - We offer a lifetime parts and labor warranty on our Bonfe Select equipment which includes: furnaces, boilers, air conditioners, water heaters, water softeners, air exchangers and humidifiers as long as manufacturer required maintenance is completed.

No Breakdown Guarantee - If we perform a heating or cooling system saver tune up and that unit fails within the same season, Bonfe will apply TWICE the amount you paid for the tune up toward the repair. Recommended repairs must have been made.

Repair and Replacement Warranty - If you agree to have a recommended repair or replacement done by Bonfe, we will guarantee that repair or replacement as long as you live in your home.

No Stoppage Guarantee - If your drain backs up within 12 months of Bonfe clearing a blockage – we clear it again for free. The guarantee does not cover misuse of drains.

On Time Guarantee - If we are late for your appointment, we will take $100 off your service call (applies to first appointment of the day only).

Clean Home Guarantee - If we don't leave your home as clean or cleaner than it was before we arrived, we will pay you $100.